When logging in to your Bitpanda account from a new device or browser, you may encounter a verification step that helps protect your account from unauthorized access. This guide from the Bitpanda Helpdesk explains what happens when a new login attempt is detected, how to verify your device safely, and what to do if you didn’t initiate the login.
Bitpanda uses a multi-layered security system to ensure that only you can access your account. Whenever a login attempt is made from a new browser, mobile device, or IP address, Bitpanda flags it as an unrecognized login and requires an extra verification step.
This helps prevent unauthorized access even if someone knows your password. The system protects your assets and personal data by confirming that the login request truly comes from you.
When Bitpanda detects a new login, you’ll receive an email titled:
“New Device or Browser Login Attempt – Action Required.”
This email includes details such as:
If you recognize the attempt, you can safely confirm it and continue logging in. If not, immediate action is needed to secure your account.
If you’re logging in from a new phone, computer, or browser, you’ll need to confirm the login before accessing your Bitpanda account. Follow these steps:
Once confirmed, Bitpanda remembers the device or browser so you don’t have to repeat the process unless cookies are cleared or you change browsers.
If you didn’t make the login attempt, do not click any links in the email. Instead, change your password immediately and contact Bitpanda Support through the official Helpdesk portal.
You may receive this notification even if you’re using your usual device. Common reasons include:
These situations can trigger Bitpanda’s system to treat the login as new for your security.
If you receive a new device or browser login email that you didn’t initiate, act quickly to protect your account:
By acting quickly, you can prevent unauthorized access and secure your digital assets.
2FA is one of the most important security features Bitpanda offers. It ensures that even if your password is compromised, no one can log in without your verification code.
To enable 2FA:
Once activated, every login — including from new devices — will require a one-time 2FA code, adding another layer of protection.
Bitpanda prioritizes user safety through a combination of technical safeguards and proactive monitoring. Some of its key protection measures include:
With these systems in place, users can trade and invest in crypto with confidence.
If you ever face login issues or security concerns, visit the Bitpanda Helpdesk at support.bitpanda.com. You can:
When contacting support, be ready to provide information such as your registered email, the device type, and the approximate login time to help resolve the issue faster.
The “New Device or Browser Login” process on Bitpanda is a vital part of keeping your crypto account safe. While it might seem like a small inconvenience, it’s a powerful defense against hacking and unauthorized access.
Always review login notifications carefully and only confirm devices you recognize. Combine that with a strong password and active 2FA, and your Bitpanda account remains well-protected.
With proactive habits and Bitpanda’s advanced security framework, you can trade, invest, and grow your portfolio — knowing your account is secure at every login.